Return Policy

This return policy aims to inform you of the conditions and procedure to follow when returning a product. It is designed to guide you clearly and systematically through each step of the process, ensuring an efficient management of returns.

Product Returns

We accept returns under the following conditions:

  • Products must be returned within 30 days of receipt.
  • Items must be unused, undamaged, and in their original packaging.

  • Sale or discounted items are non-refundable.

 

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer service at [boutique@berger.ca] with your order number and the reason for the return.

  2. We will provide you with return instructions and, if necessary, a prepaid return label.

  3. Print the return label and attach it to the package.

  4. Drop off the package at your designated reception area or at an authorized shipping center based on the provided label.

 Refund

Once we have received and inspected the returned item, we will process your refund within 5 to 7 business days.

  • The refund will be issued to the same payment method used for the original purchase.

 

Exchanges

We do not offer direct exchanges. If you would like a different product, we recommend returning the original item and placing a new order.

If you have any questions or need further assistance, please feel free to contact us at [boutique@berger.ca].